Terms and Conditions

While we will take every reasonable precaution while looking after your cats/s at MonteCATsino, it is distinctly understood that no liability is incurred by the proprietors in respect of any loss or damage to the animal/s through sickness, escape, or from any cause whatsoever.

If your animals have shown signs of aggression towards each other, it is your duty and responsibility to warn us in advance so that we can prevent possible altercations. Please be advised that MonteCATsino will not be liable for any accounts, injury or loss should your own cats fight with each other.

MonteCATsino takes no responsibility for collars, beds, containers, etc. left at the premises.

It remains the owner’s responsibility to inspect the facility and confirm that they are happy with the accommodation and conditions.

Owners are responsible for relaying any medical requirements, in writing, before a cat’s arrival.

All cats must be fully vaccinated against Feline Enteritis and Cat Flu. Vaccinations must be carried out at least two weeks before check-in. MonteCATsino reserves the right to request vaccination records and refuse accommodation if these conditions have not been met.

All cats must be treated against ticks and fleas with a long lasting insecticide like Frontline or Revolution. Proof of this treatment must be provided. MonteCATsino reserves the right to refuse accommodation if these conditions have not been met

We feed premium dry food (Hills or Royal Canin) and sachets cat food as treats.

Any other dietary requirement must be provided by the owner.

All accommodation costs must be paid in advance. All extra costs incurred during your cat’s stay must be settled before the animal/s is collected. The day of arrival and departure will be included in the number of accommodation days. Pets will not be released unless full payment is received.

Book-in and collection times are between 09:00 and 12:00 and 15:00 and 16:00, Mondays to Fridays. We are closed to the public over a weekends and on public holidays, unless special arrangements are made in advance.

The accommodation of long-term (longer than 1 month) boarders must be paid one month in advance.

Owners will be contacted in the event of a medical emergency. If the owners of a sick animal could not be reached, the proprietors will take whichever action they deem appropriate to alleviate the situation. All costs incurred will be for the owners account. Owners must leave contact names and numbers for the period for which pets will be at MonteCATsino.

The choice of veterinarian will be at sole discretion of the proprietor. All Veterinarian costs will be for the owners account.